COVID-19 FAQs

Your wedding list is totally secure. Any guest contributions towards your wedding list are securely held in a separate ring-fenced trust, meaning that under any circumstances these monies are always safe.

Yes, our London Showroom is open for appointments only. We are following government guidelines and reacting accordingly. You can stay up to date with updates and progress here.

We are also still taking bookings for Virtual Appointments.

Yes, we are still taking appointments. As always, these are by appointment only and must be booked in advance. They can be booked here. We will be limiting appointments to one couple at a time until further notice.

If you need to cancel your appointment you can reschedule this for a later date. Please let us know with as much notice as possible 

If we have to cancel an appointment, we will give you as much notice as possible and give you an alternative time for a Showroom Appointment, or a Virtual Appointment.

Our showroom experience is just a small part of our dedicated service. If you cannot make it to the showroom, we can offer you a Virtual Appointment. You’ll receive the same personal experience, online. Click here to find out more.

Yes, of course! Even if you cannot make it to our London Showroom you still have full access to our Online Showroom. With thousands of presents to browse we are confident that you will love building your list online. Our wedding list advisors are available to support you at every stage of your wedding list journey.

If you cannot make it to our London Showroom why not book a Virtual Appointment with one of our dedicated wedding list advisors? A great way to get you started with your gift list, you’ll receive the same tailored experience as our London Showroom via Zoom.

Our commitment to you is as strong as ever. We are here to support you and offer any advice you need at any point of your gift list journey. Our dedicated wedding list advisors are available on the phone, over email and video call. Contact us here.

Of course! Many of our engaged couples are planning an intimate celebration with a smaller number of guests now, and a party later down the line with a bigger guest list.

Your wedding list can easily cater for this, we can be totally flexible depending on your situation and preferences. Our Wedding List Advisors can help you with this and answer any questions you may have. Contact Us or Book An Appointment.

Absolutely! Flexibility is at the heart of what we do. Our dedicated Wedding List Advisors can help you create a wedding list that perfectly suits your needs and your guests. We recommend that you book a private appointment with one of our advisors, who can give you bespoke advice for creating a wedding gift list that suits you.

This is up to you, but we recommend that you add your first wedding date when registering your wedding list. We can then update your date with your second date after your first occasion has passed.

Yes. By telling us your intentions, we can ensure that we give you the very best advice for your wedding gift list.

Yes. Simply let us know your second date and we can update this for you.

Of course! If you opt for a Fixed list, we will order presents as they are purchased by your guests. If you opt for a Flexible list you have complete flexibility when it comes to ordering your presents. Simply let us know what you would like to order ,and when you would like to order it, and we’ll get it all organised for you.

You can keep your wedding list open in between your two occasions, meaning your guests can access it at any point. You can continue adding to your list and editing it as much or as little as you like.

Alternatively, you can choose to make your list private, meaning that only you can access your wedding list. You will still be able to add to your list and edit it. If any of your guests try to access your list, they will have the option to enter their email address to be notified as soon as you make your list public again. We will send then an automatic email with a link to your list.

Yes, you can but we would advise against this as you would have to create a new wedding list for your second occasion. If you do not want guests accessing your wedding list in between your two celebrations, you can choose to make your list private, meaning that only you can access your wedding list. You will still be able to add to your list and edit it. If any of your guests try to access your list, they will have the option to enter their email address to be notified as soon as you make your list public again. We will send then an automatic email with a link to your list.

Absolutely. Your Wedding List Advisor will keep you updated on the progress of your orders and when you are ready our in-house delivery team can deliver your presents to you.

Of course. During this time we are offering complimentary storage to all our couples.

If your guests have already started purchasing presents, their money is safe and sound in a separate ring-fenced trust account.

If you already have a new wedding date, we can amend this on our website for you. We know you want to keep all of the hard work you have put into building your wedding list. You can continue building your list if needed when you are ready, and your guests can continue to access your list.

If you already have a new wedding date, we can amend this on our website for you. We know you want to keep all of the hard work you have put into building your wedding list. You can continue building your list if needed when you are ready, and your guests can continue to access your list.

If you do not have a new wedding date yet, please do not worry. We are here to support you. We can put in a temporary placeholder date so that you can keep all of the hard work you have put into building your wedding list. When you have confirmed your new date, we can apply this to your list for you.

To change the date of your wedding please reach out to your Wedding List Advisor.

Sadly, we are experiencing some delays to our usual quoted lead time of 6-8 weeks. We have found that some of our suppliers are experiencing delays due to supply chain disruptions, unprecedented demand for homeware items and now Brexit. We hope to have items in our warehouse within 10-12 weeks or ordering them and are in constant communication with our suppliers for the latest updates. 

If we are unable to source a present for you, our standard procedure applies. We will let you know as soon as possible and offer you an alternative option. If the present has been bought from your list we will credit your account.

Our warehouse is open. We have been working hard behind the scenes to introduce new systems and safety measures; the safety and wellbeing of our incredible delivery and warehouse team remains at the forefront of every decision we make.

We are running our warehouse and deliveries with a much smaller team than usual, so please bear with us if it takes us a little longer than usual to deliver your presents.

We have introduced the following initiatives to ensure the safety of both our drivers and you, our couples:

- All our deliveries will be contactless. We will call you when we’re nearby and deliver to your doorstep. Please make sure that you have the man-power to take your presents inside your home

- We will not be delivering any furniture that requires more than one person to lift it

- We will be delivering Monday – Friday between 10am and 2pm

- Our drivers will be equipped with sufficient PPE

To arrange a delivery please reach out to our in-house delivery team here.

Yes, if you have already arranged a delivery this will still be fulfilled by our delivery team. We will be operating ‘to door’ deliveries, in line with major delivery companies. This is to protect both you and our drivers. They will call ahead to inform you of their arrival time and place your delivery on your doorstep, for you to then take into your home. They will not leave until you open the door, ensuring the security of your presents at all times.

Should anything change which affects your delivery, we will be in touch to rearrange.

We are operating our warehouse with a skeleton team and have carried out extensive training on safe working practices. We will be practicing social distancing within the warehouse and all staff will be equipped with PPE.

Our drivers have received extensive support on the importance of hygiene protocol. They all carry the necessary products in their vans to ensure they can sanitize their hands and van at any point. Drivers will also be equipped with PPE for all deliveries.

Our drivers will be conducting contactless deliveries, to protect both themselves and our customers.

To keep all of the hard work you have put into building your wedding list, we would highly recommend putting a temporary future date against your wedding list, rather than cancelling it. This will ensure that you can still access your list, should you set an alternative date for your wedding.

If this isn't possible, and you do need to cancel your wedding, then please reach out to your Wedding List Advisor. We are always here to support you and will help you through this difficult time.

The health and well-being of our customers and our staff is our utmost priority. We've been taking the necessary steps and following government guidelines to protect our employees and couples. We are ready to react to any new measures announced to ensure we are always following protocol.

Our staff have our full support to stay at home if they are feeling unwell, and are encouraged to follow government advice. It's our intention that staff will receive their regular pay during this period.

Our company ethos remains at the forefront of every decision we make. We are a small business and a family - every member of staff will be supported during this time no matter what.

Rest assured, your money is protected. All guest contributions towards wedding lists are held in a separate ring-fenced trust account. The money is held in this trust until a couple instruct us to purchase their presents on your behalf.

You have the right to cancel your order and receive a full refund if you cancel your purchase within 14 days, starting from your order confirmation date.

If a wedding gets cancelled, we will refund your order.