Can't find an answer to your question below? Please don't hesitate to get in touch.
Creating a wedding list gives your guests an easy and flexible way to choose presents you’d like and need. Even if you already have the basics for your life together, a wedding list will enable you to build or upgrade a collection of essentials that will last a lifetime.
We’ve been helping couples create wedding lists for more than twenty years. We’ve learned that wedding guests love to give tangible presents to hold, keep and cherish. If you don’t have a list, you risk ending up with multiples of the same present, or things you simply don’t want.
We would recommend having your list ready for when you send out your invitations, eight or ten weeks before your wedding. Depending on how long you would like to take creating your list, we’d recommend coming to visit our showroom four to six months before your wedding. However, we are completely flexible and we can help you build your list as quickly or slowly as you need! You can add presents to your list right up until your wedding day.
Once you’ve registered here, we recommend you make an appointment [add link] at our London showroom. Our friendly team will explain how to start the process and set up your list for you.
You can set up your list and select presents online, and we’re more than happy to talk things through with you over the phone. But if you do get the chance to visit us in London, we promise to make the trip worth your while.
Our wedding list service is completely free. There are no hidden charges. We also offer nine months’ free storage, and free delivery if the value of presents bought from your list comes to more than £2,000.
Our Flexible list option gives you time to change your mind about what you want, even when your list has closed. After your wedding, you can review every item bought by your guests and decide if you would like to change anything. We then order everything for you in one go.
With our Fixed list, we order your items - except those that are part of a set - as guests make their purchases. Presents can take between eight and twelve weeks to arrive in our warehouse, and some that are special or personal (such as fine china or hand-finished products) may take a little longer. We will keep your online account updated and you can always call us for more information.
We don’t usually combine these options, as it can lead to mix-ups. If you’d like to know more, please call us on 01488 662100.
Our range of presents is wide, but if you’d like an item we don’t stock, we will do our absolute best to source it for you as a custom product. Your list can include up to ten custom products from outside our usual range.
These custom products can only be purchased by your guests. You cannot purchase any unsold custom items using gift vouchers or credit. We can only source products from UK-based websites, and if applicable, we will include delivery charges. We will make every effort to source your custom items: if they are no longer available, we will give you credit to spend on other items available from our brand partners.
Once you have ordered a custom product, you will not be able to exchange it.
You can add dedicated funds to your wedding list, allowing your guests to contribute towards art, wine, furniture and a honeymoon of your choice.
Any guest contributions towards these funds will be transferred to you after your wedding, when you contact us to finalise your list. Please note that you will not be able to convert gift vouchers and credit notes to funds.
It’s completely up to you, but the greater choice you can give your guests, the better. Our dedicated advisors can recommend and help you to establish a total value for your list, based on the number of guests you are inviting to your wedding.
We price our presents using the recommended retail price from our suppliers. We are unable to match any sale or promotional pricing from other establishments.
From time to time, suppliers will discontinue items. We will let you know about any items on your list that are discontinued, and we will suggest some alternatives for you. If a guest has already bought a product that is discontinued, we will credit your account with the original value so you can put this towards another item from your list.
Your list will stay open for four weeks after your wedding, allowing guests to make any last-minute purchases. We will then get in touch with you to talk you through the next steps. If you would like to close your list sooner, please let us know.
If you want the option to change your mind and exchange presents, choose a Flexible list. We’ll wait until after your wedding to order your presents from our suppliers, which means you’ll be able to swap items bought by your guests.
If you choose a Fixed list and we’ve ordered your presents, we won’t be able to swap them.
With a Fixed list, we add your purchased items to orders we have with suppliers. These come into our warehouse on an individual basis. If a present forms part of a set, we won’t order it (unless you tell us otherwise) until the entire set is purchased.
If your list is Flexible, we order everything in one go, as soon as you’ve confirmed your choices. We will keep your online account updated and you can always call us for more information.
If you’d like to know more about how we order items, please contact our head office on 01488 662100.
Once we’ve placed an order with a supplier, we cannot make an exchange.
Not at all, but once you’ve spent any vouchers and credit, we’ll give you a 10% discount on any remaining presents you’d like to buy.
We are happy to offer you free storage for your presents for up to nine months after your wedding. We’ll give you plenty of notice when you’re approaching the end of this period.
Most items should arrive quickly in our warehouse, although more bespoke items, and those from further afield, may take between eight and twelve weeks to arrive. With both Fixed and Flexible list options, you can have your presents delivered all at once, or in groups as they arrive in our warehouse. We will keep your online account updated and you can always call us for more information, and to let us know when you would like your presents to be delivered.
If you would like a present to arrive before your wedding, just let us know. We’ll ask you to undertake to cover the cost if no guest chooses that present, and then order it for you immediately. As suppliers have variable lead times, we can’t guarantee to get a present to you before the day of your wedding, but we’ll make every effort to do so.
Delivery is free to any UK mainland for all lists whose value of presents bought is over £2,000. For all other mainland deliveries, we charge £25 per delivery.
We can ship your presents anywhere in the world. If your delivery address is outside the UK, please let us know as soon as you can.
Shipping costs depend on weight and volume. Usually we wait until all presents arrive at our warehouse, and then calculate the cost as a whole. If you’d like us to ship your presents to an address outside the EU, let us know as soon as you can, as we may be able to reclaim VAT on your behalf. For more details, contact us on 01488 662100.
It’s very easy - simply call our warehouse directly on 01488 662109, or get in touch with us by email, and we’ll arrange a date and time that suits you. On the morning of your delivery, our delivery driver will contact you to confirm your one-hour delivery window.
From your online account, you’ll be able to see everything that’s arrived. We wait for you to contact us when you are ready to receive your order.
In the unlikely event that one of your presents arrives faulty or damaged, please email the details to email@example.com, and we will get this sorted for you as soon as possible.
We ask that you report any issues within seven days of having an item delivered.
If a present is faulty or doesn’t match its description, let us know within seven days of delivery, and we’ll be happy to exchange it or offer credit for another item. Unfortunately, we’re not able to exchange presents for any other reason.